Dutch Optimaskus Events

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FAQ

Ticket Policies & refund policy

What's included in an admission ticket?

An admission ticket guarantees you a seat in our Panelhall. Tickets are valid for the entire weekend, except for day tickets, which are valid for one day only. Which extra's are in included, depends on which category you've purchased.
How do I register my ticket?

Tickets need to be registered in advance. Registration is possible on Friday from 1 p.m. to 5 p.m. or on Saturday/Sunday morning from 7 a.m. to 9 a.m.
Are tickets refundable?

Tickets are non-refundable. However, extras will be refunded in case of a guest cancellation, or an exchange will be offered for another guest.
Can I request a refund for my entrance ticket after purchasing?

No, entrance tickets are non-refundable as stated in our disclaimer. However, we offer a Ticket Sales Group on Facebook where you can offer your ticket to other fans. Many fans are looking for tickets due to sold-out conventions or last-minute cancellations, so this is a great way to ensure your ticket finds a new home.
Can I sell my ticket?

Tickets can be offered for sale in our Ticketsales group on Facebook. Selling tickets for a higher price than the original ticket price is strictly forbidden.

Photo OP's and Autographs

Can you get a Photo OP with multiple people?

Each person needs their own Photo OP ticket for the photo. You'll receive 1 printed photo per photo ticket, meaning when you go with 2 persons in the photoboot, you'll both need a phototicket and you'll receive 2 photo OP's and 1 printed photo from each pose. A digital photo is included in the picture and you can download your photo directly online (low quality immediatly, higher quality later that day)
How do timeslots work for Photo OPs and Autographs?

Each ticket category has its own timeslot. You will be called when it's your turn. Please keep an eye on the screens in the panel room and join our WhatsApp group for updates.
How does the Photoboot work?

We offer two Photoboots. The queue will be in another room, once you've passed the door to the Photoboot room, you can give your purse to one of our staff who will watch over it upon your return. The queue won't be seeing you in the Photoboot, because it's in a seperate room, you'll have your privacy during your Photo OP!
Can I bring my phone into the Photoboot?

Yes, you can! To show the pose you desire for your Photo OP, you may bring your phone into the Photoboot to show the actor your chosen pose. After that, you can either put your phone away in your pocket or give it to one of the 2 staffmembers who are there with you in the Photoboot.
Are there any special rules regarding autographs?

We only allow official photos to be signed. Regarding objects/merchandise, it's up to the actor if they want to sign it. They are always allowed to deny it.

Convention Ticketshop

What can I buy at the Convention Ticketshop?

The Convention Ticketshop offers last-minute extras like Photo OPs, Autographs, Meet & Greets, and tickets for extra activities at the Convention location. However, the prices are higher at the Convention, and we recommend to buy your tickets in our online Ticketshop prior to the event.
Can I buy photos for autographs at the Ticketshop?

Yes, you can buy (approved) photos from the actors to use for autographs.
What payment methods are accepted at the Ticketshop?

You can pay by card or in cash.

Hotel Booking link

How can I book a hotel room for the convention?

You can book your hotel room through our booking link, especially created by NH Conference Centre Leeuwenhorst for our conventions. This link offers a convention discount and includes breakfast.
Can I cancel my hotel booking made over the convention booking link?

Hotel rooms can be canceled without costs up to one week before the event.
Is there a way to find a roommate?

Yes, we have a special Hotel buddy post on Facebook where you can find a roommate.

Medical Assistance

Are there reserved seats for people with medical conditions?

Yes, we offer limited reserved seats for those who need them due to a medical condition. These seats are in the middle seating area right in front of the stage, with direct access from the aisle. We ask all attendees to use the other aisles. The middle aisle will be used for medical equipment and easy access for those who have reserved a seat.
How do I reserve a medical assistance seat?

You can send us an email (info@dutchoptimaskusevents.com) to reserve a seat. Proof may be required to ensure the seats go to those who need them most.
What if I have a medical condition and need special accommodations?

We offer medical keycords for guests who need to skip lines due to medical conditions. Additionally, we provide reserved seating for guests with disabilities in Area 1 or 2 (the seating are in front of the stage). Contact us in advance to arrange these accommodations, and remember that we only offer limited reserved seats, sold out means truly sold out.

Zero Tolerance Policy

What is your policy on bullying and discrimination?

We have a zero-tolerance policy for bullying and discrimination of any kind. Such behavior can result in a ban from our social media groups and conventions.
Where can I find the extended version of your zero-tolerance policy?

The extended version of our zero-tolerance policy can be found on our website in the disclaimer section.

Cancellations/force majeur

A guest has canceled. Will I be reimbursed?

If a guest cancels due to filming obligations or personal circumstances, we will do our best to arrange a replacement guest. You will have two options:
• Use your purchased extras (Photo Ops, Meet & Greets and/or Autographs) for the replacement guest.
• Receive a full refund for the canceled guest’s extras.

If the replacement guest’s extras are priced differently:
• If the new extras are cheaper, the price difference will be refunded.
• If the new extras are more expensive, you will be refunded in full.
Will the convention be canceled if a guest cancels?

No, the convention will continue as planned. We will either arrange a replacement guest or proceed with the remaining guests. Entrance tickets are non-refundable in the event of guest cancellations, as the convention itself is still taking place. We encourage you to attend for the full experience in order to avoid disappointment if a guest cancels.

Selling and Transferring Tickets

How do I sell my purchased tickets or extras?

We have two dedicated Facebook groups for buying and selling tickets:
• Ticket Wanted Group: For fans looking to buy tickets.
• Ticket Sales Group: For fans looking to sell tickets.

When selling your tickets or extras, you must not charge more than the original price listed in our ticket shop. We strictly prohibit reselling tickets at inflated prices to ensure fairness and accessibility for all fans.
I bought a ticket/extra from someone else. Do I need to change the name on the ticket?

No, the name on the ticket or extra does not need to be changed. The only thing that matters is the QR code on the ticket, which we will scan at the event.

However, for your safety when purchasing from another fan:
• Always communicate directly with the seller (e.g., via video call).
• Request the seller’s personal details and consider drafting a simple contract.
• If using PayPal, always use the Buyer Protection Service (note: this service is only valid for up to 3 months).
Someone is selling tickets/extras for more than the original price. Can I report them?

Yes, please report this to us immediately. Send an email to our official company email with all relevant details, including:
• The seller’s personal information.
• A link to the advertisement or post.
• Any other evidence of the overpriced sale.

We take this very seriously and will take action to ensure fair pricing for all fans.

General information

What if I can no longer attend the convention?

If you can no longer attend, you can sell your ticket in our Ticket Sales Group on Facebook. Remember, you cannot sell your ticket for more than the original price.
What happens if I lose my ticket or QR code?

Contact us immediately at our official email with your order details. We will assist you in recovering your ticket or issuing a new QR code, unless the QR code has been used, in this case we cant recover your QR code and can't issue out a refund.
Are there any discounts or special offers for tickets?

We occasionally run promotions or early bird discounts. Keep an eye on our website and social media channels for updates.
Can I upgrade my ticket after purchasing?

Yes, if upgrades are available, you can contact us to upgrade your admission ticket. Any price difference will need to be paid, and upgrades are subject to availability. Since we have a no refund policy, we don't accept if you want to downgrade your ticket. You can use our Facebook Sales group to sell your ticket.
Where can I find the latest updates about the convention?

Follow us on Facebook, Instagram, and our website for the latest news, guest announcements, and program updates.

Children at Dutch Optimaskus Events

Are children allowed at Optimaskus Events?

Yes, children are welcome at most conventions from Dutch Optimaskus Events. However, some events may have age restrictions due to the nature of the activities or content. Please check the specific event details for age requirements.

Please note: While children are welcome, our events are primarily organized for adults. Please be aware that the atmosphere and content may not be suitable for young children.
Do children need a ticket to attend?

For events where tickets are required, children will need their own ticket regardless of age. Always verify the ticketing policy for the specific event. We do not recommend taking young children to our events!
Is there a minimum age requirement for certain events?

Where alcohol is available, children aren't allowed or receive a wristband that they aren't allowed to order alcohol, like with our special evening programs, concerts, karaoke etc. This strongly depends on the law per country and the policy of our convention location.
Are there activities for children at the events?

No, we don't offer special activities for children nor daycare. Our program is created for adults. Also, the opinions and views shared by our guests on stage are their own, we aren't responsible in any kind for their views and opinions and can be inappropriate for children.
Can children attend without adult supervision?

For safety reasons, children under the age of 16 must be accompanied by a parent or guardian at all times. Unaccompanied minors may be refused entry.
Are strollers or prams allowed at the event?

Strollers and prams are generally allowed, but space may be limited in certain areas. We recommend using lightweight, collapsible strollers for convenience. Depending on the location, their access could be denied in Auditoriums where our panels are being held, when the space doesn't allow them into the Auditorium or when the strollers and prams would be an obstacle, causing possible danger which could harm our attendees. Take into account that panels can be very loud, just like the Karaoke night etc. Protect the hearing ability from young children and/or baby's at all cause!
Is there a designated area for nursing or diaper changing?

No, we don't provide nursing space in privat. Depending on the location, there could be a diaper changing room either privat or in the toilet buildings, but this is never guaranteed.
Are there discounts for families or children?

No, our conventions are created for Adults, even though teenagers are very welcomed, our prices are based on the guaranteed seats that we're offering, therefore no discounts are provided. For younger children we do not advise to attend our conventions for numerous reasons stated in our disclaimer.
What should I do if my child gets lost during the event?

If your child gets lost, immediately notify event staff or security. We recommend arranging a meeting point with your child in advance and ensuring they have your contact information.
Can I bring outside food or drinks for my child?

Outside food and drinks may be restricted depending on the event. However, exceptions are often made for baby food, formula, and small snacks for children. There is always an exception made for children who need their own food due to health reasons.
What if my child has special needs or requires accommodations?

Dutch Optimaskus Events strives to be inclusive and accessible. If your child requires special accommodations, please contact us in advance so we can look for the available options to assist you as best as possible.
Can I bring a babysitter or nanny to the event?

Yes, babysitters or nannies are welcome, but they will need their own admission ticket, as all attendees are obligated to.

Medical (service)Dogs and Pets at Dutch Optimaskus Events

Are pets allowed at the conventions?

Pets are generally not allowed at our events, with the exception of service dogs. Please leave pets at home for the comfort and safety of all attendees, but also to the comfort and safety of your pet. Conventions can be very loud and busy which can overwhelm your pet or could be a potential risk for its hearing.
What is considered a medical assistance dog?

A medical assistance dog is a specially trained dog that assists individuals with disabilities or medical conditions. These dogs are certified and trained to perform specific tasks to support their handler.
Can I bring my medical assistance dog to an event?

Yes, certified medical assistance dogs are welcome at all events from Dutch Optimaskus Events. You may be asked to provide valid documentation or identification for the dog upon entry.
What documentation is required for a medical assistance dog?

You must provide proof of certification or identification that verifies your dog is a trained medical assistance animal. This may include an official ID card, harness, or documentation from a recognized training organization.
Are emotional support animals allowed?

No, emotional support animals are not permitted at events from Dutch Optimaskus Events. Only certified medical assistance dogs are allowed, as they are trained to perform specific tasks for individuals with disabilities.
Are there any restrictions for medical assistance dogs at the event?

Medical assistance dogs must be under control at all times and remain on a leash or harness. If your dog poses a risk to the safety or comfort of other attendees, you may be asked to leave the event.
Is there a designated relief area for medical assistance dogs?

No, Dutch Optimaskus Events doesn't provide designated relief areas for medical assistance dogs. Depending on the location and the area, to find relief areas for your medical assistance dog. It would be wise to know the rules and law from the country upfront, where the convention is being organized.
What if my medical assistance dog becomes disruptive?

If your dog becomes disruptive (e.g., excessive barking, aggressive behavior), you may be asked to remove the dog from the event to ensure the comfort and safety of all attendees.
Can I bring my pet if it is not a medical assistance dog?

No, only certified medical assistance dogs are allowed at events from Dutch Optimaskus Events. All other pets, including emotional support animals, are not permitted.
What if I have allergies or a fear of dogs?

While we strive to accommodate all attendees, certified medical assistance dogs are legally permitted to attend. If you have severe allergies or concerns, please get professional advice from a professional, if it would be safe for you to attend.
Are there any fees for bringing a medical assistance dog?

No, there are no additional fees for bringing a certified medical assistance dog to an event from Dutch Optimaskus Events.
Can my medical assistance dog accompany me to all areas of the event?

In most cases, yes. However, certain areas (e.g., food preparation zones or restricted activity areas) may have specific restrictions for health and safety reasons. Event staff will guide you if any restrictions apply. Also, our guests have the right to deny a medical assistance dog into the Photoboot or during Autographs.
What if my medical assistance dog is denied entry?

If your certified medical assistance dog is denied entry, please contact a member of the event management team immediately. We are committed to complying with legal requirements and ensuring accessibility for all attendees.

Admission tickets

Ticketcategories, what does it mean?

On our website and our social media accounts, you can find the explanation of each ticketcategory and what is included. Our highest ticketcategory is the VIP ticket which gives you the ultimate convention experience, and includes all our guests and even a special VIP experience!
Where can I buy tickets?

You can buy tickets in our Ticketshop. Use one of the buttons on our website or at our social media channels you can use the URL in our posts.
For NetherAngels the URL is: https://eventix.shop/tn3g5n3s
For NetherChoice the URL is: https://eventix.shop/edsqyweat
For NetherProtect the URL is: https://eventix.shop/q38d924s